Manager & Supervisor Training

HR Solutions, Inc. has the tools and knowledge business leaders need to effectively manage, coach and inspire their employees — and you can have them, too. Managers spend 60% of their time putting out fires started by problem employees. And yet, these are not the employees who contribute to the bottom line, enhance workplace morale, or facilitate good work relationships.  

We offer a series of workplace training programs covers all aspects of leadership, from lawful practices to conflict resolution, communication and time management. We guarantee you’ll leave our sessions better equipped to lead your company to success.

How to Manage Lawfully

Are your hiring, firing, evaluating and managing practices keeping you on the right side of the law? What you’ll learn in this 2-hour training session may surprise you. Together, we’ll analyze case studies, participate in small group discussions and lead self-exploration exercises to ensure you’re safe from legal action. Participants receive a workbook and application exercises, watch “Legal Perils: Eight Management Pitfalls” video, and view the instructor’s PowerPoint presentation.

Recommended for: Executives, directors, managers, team leaders and other business professionals who manage employees.

What you’ll learn

The ins and outs of employment-related laws such as Title VII, ADEA and ADA

How to make informed management decisions when hiring, evaluating, disciplining and terminating

How to conduct internal investigations

Awareness of corporate ethics and compliance issues

How to avoid the top eight management pitfalls

How to Create a Respectful Workplace

A happy workplace is a successful workplace — and the key to employees’ happiness is respect. In this 2-hour training session, you’ll learn proven methods of showing your employees respect, and ensuring that they show that same respect to each other. In self-exploration exercises, small group discussions and reviewing case studies, we’ll discuss the value of diversity in the workplace, the underlying causes of disrespectful behavior, and learn how to prevent sexual harassment and other forms of conflict in the workplace. We’ll also go over employment-related laws like Title VII, ADEA and ADA to ensure that your practices are always lawful. Participants receive a workbook with application exercises, watch “It’s About Respect: Recognizing Harassment in a Diverse Workplace,” and view the instructor’s PowerPoint presentation.

Recommended for: Executives, directors, managers, team leaders and other business professionals who manage employees.

What you’ll learn

Increased awareness of cultural differences

The many benefits of workplace diversity

The causes of disrespectful behavior

How to communicate boundaries and listen to others with respect

How to create a respectful workplace and prevent sexual harassment

The ins and outs of employment-related laws like Title VII, ADEA and ADA

Increased awareness of corporate ethics and compliance issues

Coaching and Empowering Others

Employees need more motivation than money alone — they need a true leader who sets the mood and pace of the workplace, shares the credit for success and makes room for good ideas. This three-hour coaching session gives you the skills of great leadership. By analyzing case studies, discussing tactics in small groups and completing self-exploration exercises, you’ll learn to accelerate change and manage resistance before problems arise. You’ll also learn how all members of a business can balance the freedom of empowered decision-making with responsibility and accountability. Participants receive a workbook with application exercises and DVD or video. They’ll also view an instructor’s PowerPoint presentation.

Recommended for: Executives, directors, managers, team leaders and other business professionals who manage employees.

What you’ll learn

Strategies for effective coaching and documenting performance

How to inspire confidence and demonstrate integrity

How to set standards

The importance of fair, firm and flexible management

How to identify and react to problem behavior

How to design a coaching action plan

How to conduct a coaching session and monitor outcomes

Empowering communication strategies

How to acknowledge the expertise of your team and encourage contributions
How to make trust an ongoing priority

Solving Conflict and Resolution Skills

Disagreements happen in every workplace, and how they’re managed can contribute to the company’s success — or to its failure. In this highly interactive 3-hour session, you’ll learn how different preferences, habits and opinions lead to conflict. Using self-exploration exercises, small group discussions, short vignettes and role-playing, you’ll learn the skills to give and receive effective feedback. You’ll also see how all members of an organization can resolve conflict in relationships with responsibility and accountability. Participants receive a workbook with application exercises, watch “You and Me — Solving Conflict” and view an instructor’s PowerPoint presentation.

Recommended for: Executives, directors, managers, team leaders and other business professionals who manage employees.

What you’ll learn

How to recognize conflict

The key to listening productively

How to remain focused on actions, not personalities

The steps to reaching agreement

Strategies for honest communication and listening

How to acknowledge the expertise of your team and encourage contributions

How to make trust an ongoing priority

Effective Communication Skills in Today’s Workplace

Few skills are as important in the workplace as communication — for both employees and their employers. In this 3-hour session, participants learn to communicate efficiently and tactfully with clients, direct reports, colleagues and bosses and senior management. We’ll discuss the seven common communication breakdowns in the workplace, and teach skills for improving awareness of communication styles and effectiveness, building listening skills, and using diplomacy, tact and credibility. Participants receive a workbook with application exercises, view “Communication Breakdown,” and complete a written quiz after an instructor’s PowerPoint presentation.

Recommended for: All employees who interact with other employees and/or customers.

What you’ll learn

Strategies for professional communication with clients, colleagues and superiors

How to improve your image with diplomacy, tact and credibility

How to build rapport through listening

Tips for remaining professional in uncomfortable situations

Increased awareness of your communication style

Performance Feedback and How to Conduct Performance Appraisal Skills

Effective performance appraisal and feedback is crucial to the growth of any company. In this 3-hour training session, you’ll learn the fine art of delivering constructive feedback. In self-exploration exercises, small group discussions, short vignette analysis and role-playing activities, you’ll discuss the skills of both giving and receiving performance feedback. Participants receive a workbook and application exercises, view an instructor’s PowerPoint presentation and watch “Let’s Talk Performance Feedback” with scene-specific discussions.

Recommended for: Executives, directors, managers, team leaders and other business professionals who manage employees.

What you’ll learn

The benefits of evaluating performance, not personality

Appropriate times and places for giving feedback

How to give feedback that the recipient will want to hear

Planning strategies for the appraisal

How to review current objectives and set new ones

How to be candid and specific Skills for receiving feedback

Strategies for communication and listening

How to acknowledge the expertise of your team and encourage contributions

How to make trust an ongoing priority

Effective Time and E-mail Management Skills

Are you getting the most out of your workday? What about your employees? In this three-hour training session, you’ll learn how to maximize your productivity with effective time management and emailing strategies. In self-exploration exercises and small group discussions, you’ll identify the top 10 workplace time wasters, and learn strategies to overcome them by prioritizing activities and achieving your own “best work-life balance.” You’ll also learn the top 10 tips for more efficient emailing. Participants receive a workbook and application exercises, as well as a personal energy worksheet and personal action plan. They’ll watch “The New Time of Your Life” by internationally recognized time management specialist Alan Lakein, and view an instructor’s PowerPoint presentation.

Recommended for: All employees

What you’ll learn

The true value of your time, and

how to control it Strategies for overcoming the top 10 workplace time-wasters

How to deal with interruptions

How to overcome procrastination Strategies for time management in crisis situations

How to develop a strategy for prioritizing activities

The top 10 tips for efficient emailing

Proper communication in emailing

How to achieve your personal “best work-life balance.”

Leadership Development and Creating High-Performing Teams using the DiSC Instrument

In the multifaceted world of business, effective leaders must manage day-to-day situations while remaining focused on long-term goals and challenges. Using the DiSC Dimensions of Behavior Instrument, this training program aims to streamline that process. Over the course of one eight-hour day, or in two four-hour sessions, we’ll undergo a variety of exercises designed to help you understand your work behavioral tendencies and how they affect others. You’ll increase your efficiency by improving work relationships, and learn how to develop a feedback culture and shared language in your workplace. At the end of the program, you’ll have new skills in leadership, collaboration, integration and innovation.

Recommended for: Executives, directors, managers, and team leaders who are required to handle both daily and “big picture” issues and challenges.

What you’ll learn

A clearer understanding of your workplace’s values and norms

How to capitalize on your behavioral strengths

Strategies for developing effective supervisors and managers

How to improve customer service Ways of easing frustration and conflict

Improved communication skills Tactics for negotiating differences and solving problems