Simple, because many doctors have never had civility training. Promoting civility in the workplace is crucial, even for the most esteemed professionals like doctors.
Many doctors that I have worked with are self-acclaimed introverts, they self-report that they don’t like managing staff members and have no interest when it comes to dealing with employee matters in the workplace. They can justify this behavior because they feel they already have stress dealing with the demanding nature of the medical profession and patient care.
Implementing civility training for doctors ensures respectful and effective communication, fostering a positive work environment. This type of program prioritizes the practice of compassion and professionalism to enhance patient care and bolster team collaboration.
Doctors are in a position of authority and need to be seen as team leaders. Regardless of the reporting structure, a doctor is responsible for supervising and coordinating the care of their patients, which involves working closely with other healthcare professionals. As a team leader, a doctor must be able to communicate effectively with other team members, delegate tasks appropriately, and provide guidance and support to ensure that all team members are working together effectively to provide the best possible care for their patients. Additionally, doctors must be able to collaborate with other healthcare professionals to develop treatment plans and make important decisions about patient care, which requires strong leadership skills.
While doctors are highly skilled in their medical expertise, they can sometimes face challenges in navigating workplace dynamics and employee relations. One-on-one coaching can be beneficial for doctors in several ways:
By providing sensitivity training and coaching, healthcare organizations acknowledge the unique challenges doctors face in the workplace and provide them with the necessary support to excel both professionally and personally. It ultimately benefits the doctors, their colleagues, and most importantly, the patients they serve.